Career

Where passion for innovation meets creativity.

Make your mark. Join a company that is steering the future of telematics, smart city, and data analytics. Opportunities are infinite: ask the hard questions and challenge the norms - we seek innovators. Tramatix is a recognized regional leader in telematics innovation, and we are growing faster than the industry average in the MENA region. We aim to achieve a global scale existence.

Work - Life balance

• Advanced A-grade office • Comfortable workplace • Medical insurance • Relax-areas for your rest and privacy • Social security

Good Growth

• Autonomy in decision-making • Creating cool solutions • Responsibility for the results

Team Activities

• Advice from experienced colleagues • Insight into company products • Professional training and seminars

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Senior Full-Stack Java Software Developer - JID #2

Job Description

Who we are looking for?

We are looking for amazing talent who can contribute to our growth and deliver results! Intendia, Tramatix company, is seeking Full-Stack Java Software Developers, responsible for creating a fleet management platform to monitor and analyse fleets, and is specialized in tachograph data analysis. It is our passion for engineering that drives us for research and improvement. With this idea, we have developed a system where we control each of the layers from data collection, transport by mobile networks, services for automatic management of our devices, data analysis, monitoring systems, and final presentation to the user. All the systems: hardware, firmware, software, and infrastructure have been developed by us. The ideal person should have the experience, really love technology, share our passion for creating software, and be keen to join a leading-edge technology firm! If you feel like we have described you, then we would love to hear from you!

What are the details of this position?

The position offered is to be part of the development team responsible for developing a fleet management platform. The platform is a pure Java application, both the back-end and the front-end. We develop the back-end, which consists of processing, storage, data analysis, internal & external API, connectors, etc. The front-end, developed with GWT, allows us to have a specialized Java team able to share code and knowledge between client and server sides. The client-side includes real-time visualization, maps, charts, and more interactive UI elements to monitor and analyze fleets.

Duties and Tasks/Essential Functions

  • Carry out design, coding, and unit testing in a variety of programming languages and environments
  • Participate in the design and development of new product ideas and concepts
  • Rewrite legacy code into a new framework
  • Ensure all products are scalable, responsive, and align to the company's brand guidelines
  • Thoroughly review the code of other team members
  • Regularly report on project status, improvements, and future possibilities
  • Debug and find potential performance/security flaws in client code using devtools
  • Make sure code is fast, readable, and easy to change
  • Create interactive dashboards using google bigquery to display measurable matrix
  • Manage back-end interfaces to other Departments
  • Provide proactive technical support to resellers, internal staff, and customers
  • Perform quality assurance by doing peer review, ensuring coding standards are followed, looking for logic errors and other bugs
  • Assist in troubleshooting issues including bugs and performance problems when needed

Experience/Skills Required

  • Bachelor's degree in Computer Science, Software Engineering or equivalent
  • 3+ years of experience in front-end development with solid and in-depth practical knowledge in pure JavaScript (some Servlets, JEE, Spring, Vertex, etc. technology and some Swing, JavaFx, Android, or GWT client technology)
  • Knowledge of GWT will be especially appreciated, but any front-end Java experiences, such as JavaFX desktop applications or Android mobile applications, is perfectly transferable
  • Knowledge of HTML5, CSS3, and ES6 (we do not write JS, but we must understand how it works and be able to debug in the browser)
  • Experience in design, development, testing, and code review in an agile development environment
  • Notions of MVP architecture (OOP) and reactive code (FP)
  • Knowledge in databases, web services, and project management (maven, git) is assumed
  • Design, data visualization, maps (GIS) are valued
  • Experience with Angular 2+ and/or React
  • Managing code in git and being comfortable with resolving merge conflicts, renaming branches
  • Experience with responsive layout design
  • Experience working in a .NET environment is a huge plus
  • Medium-high level of English and Arabic
  • It will be valued to have projects carried out that demonstrate proactivity and the ability to complete tasks. For example, develop a complete project with a usable user interface and publish it. In other words, someone decisive, passionate, and versatile can solve both technical and design problems.

Technical Support Specialist - JID #3

Job Description

Who we are looking for?

Can you keep calm under pressure? Are you motivated to work through technical problems? Does the fast-paced world of telematics excite you? If so, you might be the newest member of our Support Team. We rely on our Technical Support Specialists to diagnose and resolve hardware and software issues in our integrated devices and Tramatix software platform. Specialists are responsible for creating a world-class Customer Experience and must understand technical problems' business impact. Specialists must be sharp, methodical, and, above all, good-spirited. Why not apply today?

What are the details of this position?

As a Technical Support Specialist, your key area of responsibility will be creating Customer loyalty and satisfaction through your superb troubleshooting and problem-solving skills. You will support both the Tramatix software application and the integrated devices, IOX, and other hardware. You will understand the business impact of incoming tickets and troubleshoot effectively to resolve issues and answer questions. The ideal candidate will have strong communication and organizational skills and will find reward in supporting robust software that can function 24/7, with no downtime.

 

Duties and Tasks/Essential Functions

  • Support re-sellers, client, carrier, and Sales Team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting
  • Support carrier demo and product trial programs
  • Coordinate with all departments to manage the return/exchange process for integrated devices and accessories, from case origin to completion
  • Identify and assess customers' needs to achieve satisfaction; this includes diagnosing and resolving technical hardware and software issues involving connectivity, installation, and software inquiries
  • Create Customer loyalty and satisfaction
  • Develop expert knowledge of Tramatix's products, including testing and configuring hardware and software
  • Navigate, update and educate users on the use of the Tramatix portal

Experience/Skills Required

  • Bachelor's degree preferred
  • 2+ years in technical support and 2+ years in a customer service role
  • Experience working with wireless or telecommunication technologies preferred
  • Excellent organizational, written, and oral communication skills
  • Ability to convey technical jargon to a range of audiences, from beginner-level users to developers
  • Advanced Excel skills, including pivot tables, graphs, and Vlookup function
  • Working knowledge of Python, SQL, C# or JavaScript required
  • Basic understanding of how SaaS integrations work and experience troubleshooting in a SaaS environment preferred
  • Ability to read, write and speak English fluently
  • Please note this is not an IT position, preferably a Tier 2 technical support center role that provides contact center support to clients.

Solutions Engineering (Fleet Management) - JID #7

Job Description

Who we are looking for?

Are you an engineer with a passion for business? Does the fast-paced telematics industry excite you? Can you recognize potential commercial opportunities? If so, you might be the newest member of our Solutions Engineering Team. Solutions Engineers use advanced technical knowledge of the Tramatix product suite to pursue sales strategies. They work closely with large fleets to develop user-friendly products that fulfill our customers' complex needs. Solutions Engineers must be innovative, articulate, and resilient. Why not apply today?

What are the details of this position?

In Solutions Engineering, you will become familiar with all Tramatix product suite areas and contribute to pre-sales opportunities at all technical levels. You will be engaged from the start of exciting new opportunities and challenges to expand Tramatix's footprint in the telematics industry. Day to day, you will be responsible for assisting the Tramatix Sales Team in technical account management roles, supporting product pilots, and managing special strategic projects as required. You will leverage your knowledge in all aspects of the Tramatix product suite to devise and build solutions to exceed end-user expectations. This role will also support requests for big data initiatives, including ensuring open communication with the Data & Analytics Team. To be successful in this position, you will be a strong multi-tasker with excellent leadership and time management skills. This position involves travel to on-site locations to provide in-person support to Customers where necessary. You will work alongside the Sales, Software Development, Embedded Systems, Engineering Support, Business Intelligence, and Partner Account Management teams.

Duties and Tasks of this Position

  • Maintain documentation for all on-going projects and tasks
  • Learn and maintain technical knowledge of the Tramatix ecosystem
  • Act as the main point of contact for strategic key accounts
  • Provide project management assistance to key Customer and Resellers
  • Support specific key accounts as a technical expert for current and future endeavors
  • Provide Professional Services where appropriate, including pre-sales, consulting, and support
  • Provide Customer support by advocating and steering assistance through internal channels
  • Work with the strategic account manager to understand the impact of new features, changes in the Tramatix system on the account before launch
  • Liaise with the PMO team to share ideas and align on Tramatix project best practices

Experience/Skills Required

  • Bachelor's degree in Engineering, Computer Science or related
  • 2+ years of experience in a technical sales or account management position
  • Strong aptitude for understanding technical and business requirements
  • Excellent oral and written communication skills and interpersonal skills
  • Advanced knowledge of Microsoft Excel
  • Experience with OBD or SAE vehicle standards highly valued
  • Technical knowledge using SQL, C#, JavaScript, or Google BigQuery

Learning Experience Designer - JID #8

Job Description

Who are we looking for?

Tramatix is seeking a Learning Experience Designer to assess, design, develop, and maintain business-critical learning programs. If you love technology, have a strong passion for learning and development, and are keen to join a technology leader - we would love to hear from you!

What are the details of this position?

his position will create and continuously improve learning programs (e-learning, videos, just-in-time performance support development, ILT) and will evaluate solutions for freshness, quality, business impact, and scalability. The position will report to business leaders monthly on programs, including delivered projects, success metrics, work in progress, and new requests.

Duties and Tasks/Essential Functions

  • Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.
  • Develop and manages business programs.
  • Review the program for effectiveness, considering industry trends to recommend enhancements as required.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provide advice and guidance to an assigned business group on design challenges, assess performance gaps, and recommend solutions to leaders on principles, programs, approaches, and mediums.
  • Design and develop solutions that help advance human performance and drive business impact with a customer focus mindset.
  • Conduct design analysis, scope project objectives, and analyze target audience expectations.
  • Define learning objectives, describe tasks and activities, estimate resource requirements, and create a detailed design structure.
  • Write storyboards, and edit learning and performance support interventions.
  • Ensure learning solutions are instructional sound and developed on time, within scope.
  • Maintain an external network to understand the competitive landscape and keep abreast of industry developments and new technology solutions and trends.
  • Participate in the management of vendor relationships.
  • Network with industry contacts to gather and identify competitive insights and best practices.
  • Influence decisions being made to incorporate more innovative ways of learning experience design for customer service associates.
  • Create instructional materials that transform technical information into professionally written, engaging instruction for call center associates.
  • Partner with operations and program leaders to align our learning programs with the expected business outcomes.
  • Optimize the use of learning technologies that help us scale.
  • Embed data collection, and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Learning Experience Lead.
  • Communicate progress and opportunities through daily huddles and monthly business reviews.

Experience/Skills Required

  • 5-8 years of experience in corporate learning and onboarding
  • 2+ years of experience with current learning technologies in a large corporate environment
  • 2+ years of experience working with Articulate Storyline, Camtasia, Adobe Illustrator, Audacity, and Google Suite.
  • 3 years of experience developing interactive web-based courses using rapid e-learning authoring tools, preferably Articulate Storyline
  • Current and relevant knowledge of design processes, learning styles, and multilevel instructional techniques
  • Experience creating robust system simulations
  • Experience in preparing and troubleshooting SCORM/AICC compliant e-learning packages, and working knowledge of SCORM and AICC standards
  • Proficiency with graphic design and multimedia software, preferably Adobe software (Illustrator, Photoshop, Premier, Animate, Muse) and GoAnimate
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides)
  • Experience with responsive web design, mobile learning, and mobile application development is an asset
  • Strong understanding of the fundamentals of graphic design
  • Expertise in user interface design for e-learning course development
  • Experience developing and editing eLearning courses using HTML templates.

Learning Video Specialist - JID #9

Job Description

Who we are looking for?

We are always looking for exceptional talent who can contribute to our growth and deliver results! Tramatix is seeking a Learning Video Specialist who will manage, coordinate, and create content for all incoming video development requests for the Learning Design Team. If you love technology, manage deadlines, are well organized, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position?

The Learning Video Specialist is responsible for regular updates of written content (grammar, edits, logic, the flow of content, learning objectives, eLearning content, scripts, storyboards, etc.) pertaining to learning materials and translates complicated and technical jargon into easy to understand format for adult learners. This position is responsible for updating learning video content regularly (record, edit, localize). You will need to work closely with the Content Team, Learning Design, and other internal stakeholders.

Duties and Tasks/Essential Functions

  • Review, edit, create and rewrite training-related documents (presentation decks, video scripts, storyboards, knowledge assessments, closed captioning, curriculum, etc.) and transcripts from various media as needed for regular updates.
  • Collaborate with other departments and subject matter experts (SMEs) to validate updates to the learning content (e.g., customer success, reseller enablement, new hire, departmental training).
  • Create and maintain a comprehensive list of Standard Operating Procedures (SOPs) directly related to this role with a minimum of a biannual review/sign off.
  • Translate complex and technical information into an intuitive and straightforward format that is easy to digest, requiring fewer instructions and increased comprehension.
  • Work closely with the localization team to ensure the English version is current, up to date and receive a sign off from the SMEs before translation.
  • Standardize Learning Design material across various media (decks, documents) according to current templates, branding standards, and style guidelines.
  • Recommend new tools, support materials, and learning opportunities for the Learning Design Team at a minimum of a biannual basis.
  • Develop a cohesive video production schedule(s).
  • Manage all incoming video development requests for updates.
  • The main point of contact on the team for all learning material updates.
  • Collaborate with internal teams to outsource video development work that requires professional development to Tramatix approved video production agencies.
  • Gather and report on results/analytics where applicable.
  • Keep up with trends in visual and video design.
  • Maintain a centralized document repository for all updated learning materials.
  • Continuously discover and implement new editing technologies and the industry's best practices to maximize efficiency.

Experience/Skills Required

  • 3-5 years of experience in video editing, Instructional Writing, Technical Writing, or a similar role.
  • Post-Secondary Degree/Diploma Specialization in Technical Communications, Communications, English, Journalism or a related field.
  • Strong working knowledge of Camtasia and Adobe Premiere/After Effects.
  • Written and verbal communication in English is an asset.
  • Experience creating and editing how-to training videos.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Experience developing and enforcing style guidelines.
  • Able to work well under pressure and respond to fast-changing priorities and deadlines.
  • High accuracy and meticulous attention to detail.

Business Systems Administrator - JID #10

Job Description

Who we are?

Tramatix is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed and increase our communities' safety and sustainability.

Tramatix is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Tramatix's open platform and Marketplace offer hundreds of third-party solution options, allowing both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Tramatix leverages data analytics and machine learning to improve productivity, optimize fleets by reducing fuel consumption, enhance driver safety, and achieve robust compliance with regulatory changes.

Our team is growing, and we're looking for people who follow their passion, think differently, and want to make an impact. Join us for a fulfilling career with opportunities to innovate, great benefits, and a fun and inclusive work culture. Reach your full potential with Tramatix. To see what it's like to be a Tramatixer.

What are the details of this position?

The Systems Administrator is responsible for the overall administration and support for all Business Systems. They must understand how a CRM or ERP should and can be utilized across the organization. They must have skills using online technology and a willingness to learn different systems. They will be the first point of contact for all users.

Duties and Tasks/Essential Functions

  • Assist in new users' setup by adding them to all applicable business systems with the appropriate permissions in conjunction with the company onboarding process.
  • Perform regular system usage audits for all applicable business systems.
  • Monitor data quality and data migrations.
  • Provide first-level support, including issue identification and resolution/escalation to all end users.
  • Participate in providing solutions and on-going support to business systems users.
  • Assist in the implementation of enhanced functionality as new needs and use cases arise.
  • Manage operational requests and troubleshoot issues.
  • Test new functionality, customization, or enhancements.
  • Pre & Post-deployment support, which includes: Assistance to facilitate testing.
  • Follow up deployment tasks if issues are discovered.
  • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments, and Production go-live for each major solution and the associated boundary applications for the implementation phase.
  • Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.

Experience/Skills Required

  • Bachelor's Degree in Computer Science, Software Engineering, Information Management, or equivalent in-field experience.
  • Administrator Experience with any of the following systems is a plus: InContact Contact Center, Salesforce, Microsoft Dynamics, Jira.
  • Minimum of two years' experience with a CRM.
  • Advanced skills in Google related products is a plus.
  • Strong written, oral communication, and presentation skills.

Business Development Manager - JID #11

Job Description

Who are we looking for?

The Business Development Manager is responsible for developing new business relationships, providing vision for sales strategies and the associated execution plan. This position will focus efforts on a specific region/platform/business to drive sustainable financial growth and develop strong relationships with customers.

This will be a remote role with travel.

Duties and Responsibilities

  • Prospect, research, identify, and hunt new business opportunities for assigned markets.
  • Create, evaluate, and implement strategic business plans to grow and develop opportunities within the assigned market.
  • Initiate, lead, and manage the end-to-end process as the subject matter expert (SME) to build, qualify, and establish cooperative contracts for Tramatix's sales channels to execute against.
  • Devise and deploy all business development goals and objectives pertaining to the assigned market, including preparing sales targets and budgets.
  • Monitor and update business development activity within associated tools and maintain a pipeline of activity by developing partners, contracts, and resellers.
  • Through outbound market research and analysis, target new Partners that fill a need, market segment, or a price point that align with the vision and mission.
  • Use knowledge of the market and competitors to identify and develop Tramatix's unique selling propositions and differentiators.
  • Provide expert leadership and guidance as SME:
  • Develop a deep knowledge base of the industry and maintain top-of-mind awareness of trends and shifts.
  • Stay informed on the current competitive landscape in the category, including leaders and startups.
  • Attend trade shows and speak at conferences to build relationships, brand presence, and thought leadership and identify potential new business opportunities.
  • Be available to Partner Account Managers (PAMs) & Resellers to educate and share knowledge as SME.
  • Develop marketing initiatives to develop brand awareness and Tramatix offerings for the assigned market.
  • Provide input on new business opportunities, competitive analysis, market trends, and business environment.
  • Collaborate with leadership to develop short and long-term strategic plans.
  • Support Tramatix global strategic initiatives.

Qualifications and Skills

  • 5-8 years of experience in sales, business development, or a similar role.
  • Proven track record in developing new sales and accounts.
  • Experience in the telematics industry.
  • Strong aptitude for understanding technical and business requirements. Able to anticipate and understand customer's needs and provide viable solutions.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.
  • Strong project management skills, identifying needs, developing effective solutions, and managing projects through to completion.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Strong time management skills, an effective multi-tasker.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.
  • Entrepreneurial mindset and comfortable in a flat organization.

Accounts Receivable Specialist - JID #12

Job Description

Who are we looking for?

We are always looking for exceptional talent who can contribute to our growth and deliver results! Tramatix is seeking an Accounts Receivable Specialist who is fluent in English (written and verbal), who will be the customer liaison for order, invoicing, and billing inquiries. If you love technology, enjoy working in a team, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position?

Tramatix is looking to complement our finance team with a motivated individual who thrives in our dynamic, fast-paced environment. As a bilingual Accounts Receivable Specialist, you will be interfacing directly with our clients, both on the phone and via email. You will be responsible for tracking and resolving outstanding payment issues, sending invoices to customers daily, reviewing and processing credit memos, and reconciling receivable balances.

Duties and Tasks/Essential Functions

  • Process incoming files concerning billing and invoicing.
  • Post payments to invoices.
  • Produce monthly billing on time and accurately, ensure that past due invoices are collected, and clear accounts.
  • Maintain accounting ledgers as required.
  • Handle the processing of returned or rejected orders.
  • Prepare RMA shipment paperwork and credits accordingly.
  • Receive AR payments and entering receipts for all customer accounts.
  • Monitor customer portals to ensure invoices and purchase orders are accepted promptly.
  • Audit ledgers to ensure they contain the correct information, such as billing addresses and invoice numbers.
  • Maintain accurate records of all billing activities.
  • Track checks request, reimbursable expenses, and unbilled expenses.
  • Customer liaison for invoicing, billing, activations, terminations, support tickets, and order inquiries for assigned accounts.
  • Support Tramatix global strategic initiatives.

Experience/Skills Required

  • 1-3 years' experience in Accounts Receivable.
  • Post-Secondary degree/diploma with specialization in Accounting, Finance, Administration, or a related field.
  • Knowledge of Microsoft Dynamics 365 an asset.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • Excellent English and Arabic (verbal and written) communication skills.
  • Technical competence using software programs, including but not limited to; Google Suite for business (Sheets, Docs, Slides) and Excel.
  • Strong team-player with the ability to engage with all levels of the organization.
  • Entrepreneurial mindset and comfortable in a flat organization.

Senior Full-Stack Java Software Developer - JID #2

Job Description

Who we are looking for?

We are looking for amazing talent who can contribute to our growth and deliver results! Intendia, Tramatix company, is seeking Full-Stack Java Software Developers, responsible for creating a fleet management platform to monitor and analyse fleets, and is specialized in tachograph data analysis. It is our passion for engineering that drives us for research and improvement. With this idea, we have developed a system where we control each of the layers from data collection, transport by mobile networks, services for automatic management of our devices, data analysis, monitoring systems, and final presentation to the user. All the systems: hardware, firmware, software, and infrastructure have been developed by us. The ideal person should have the experience, really love technology, share our passion for creating software, and be keen to join a leading-edge technology firm! If you feel like we have described you, then we would love to hear from you!

What are the details of this position?

The position offered is to be part of the development team responsible for developing a fleet management platform. The platform is a pure Java application, both the back-end and the front-end. We develop the back-end, which consists of processing, storage, data analysis, internal & external API, connectors, etc. The front-end, developed with GWT, allows us to have a specialized Java team able to share code and knowledge between client and server sides. The client-side includes real-time visualization, maps, charts, and more interactive UI elements to monitor and analyze fleets.

Duties and Tasks/Essential Functions

  • Carry out design, coding, and unit testing in a variety of programming languages and environments
  • Participate in the design and development of new product ideas and concepts
  • Rewrite legacy code into a new framework
  • Ensure all products are scalable, responsive, and align to the company's brand guidelines
  • Thoroughly review the code of other team members
  • Regularly report on project status, improvements, and future possibilities
  • Debug and find potential performance/security flaws in client code using devtools
  • Make sure code is fast, readable, and easy to change
  • Create interactive dashboards using google bigquery to display measurable matrix
  • Manage back-end interfaces to other Departments
  • Provide proactive technical support to resellers, internal staff, and customers
  • Perform quality assurance by doing peer review, ensuring coding standards are followed, looking for logic errors and other bugs
  • Assist in troubleshooting issues including bugs and performance problems when needed

Experience/Skills Required

  • Bachelor's degree in Computer Science, Software Engineering or equivalent
  • 3+ years of experience in front-end development with solid and in-depth practical knowledge in pure JavaScript (some Servlets, JEE, Spring, Vertex, etc. technology and some Swing, JavaFx, Android, or GWT client technology)
  • Knowledge of GWT will be especially appreciated, but any front-end Java experiences, such as JavaFX desktop applications or Android mobile applications, is perfectly transferable
  • Knowledge of HTML5, CSS3, and ES6 (we do not write JS, but we must understand how it works and be able to debug in the browser)
  • Experience in design, development, testing, and code review in an agile development environment
  • Notions of MVP architecture (OOP) and reactive code (FP)
  • Knowledge in databases, web services, and project management (maven, git) is assumed
  • Design, data visualization, maps (GIS) are valued
  • Experience with Angular 2+ and/or React
  • Managing code in git and being comfortable with resolving merge conflicts, renaming branches
  • Experience with responsive layout design
  • Experience working in a .NET environment is a huge plus
  • Medium-high level of English and Arabic
  • It will be valued to have projects carried out that demonstrate proactivity and the ability to complete tasks. For example, develop a complete project with a usable user interface and publish it. In other words, someone decisive, passionate, and versatile can solve both technical and design problems.

Technical Support Specialist - JID #3

Job Description

Who we are looking for?

Can you keep calm under pressure? Are you motivated to work through technical problems? Does the fast-paced world of telematics excite you? If so, you might be the newest member of our Support Team. We rely on our Technical Support Specialists to diagnose and resolve hardware and software issues in our integrated devices and Tramatix software platform. Specialists are responsible for creating a world-class Customer Experience and must understand technical problems' business impact. Specialists must be sharp, methodical, and, above all, good-spirited. Why not apply today?

What are the details of this position?

As a Technical Support Specialist, your key area of responsibility will be creating Customer loyalty and satisfaction through your superb troubleshooting and problem-solving skills. You will support both the Tramatix software application and the integrated devices, IOX, and other hardware. You will understand the business impact of incoming tickets and troubleshoot effectively to resolve issues and answer questions. The ideal candidate will have strong communication and organizational skills and will find reward in supporting robust software that can function 24/7, with no downtime.

 

Duties and Tasks/Essential Functions

  • Support re-sellers, client, carrier, and Sales Team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting
  • Support carrier demo and product trial programs
  • Coordinate with all departments to manage the return/exchange process for integrated devices and accessories, from case origin to completion
  • Identify and assess customers' needs to achieve satisfaction; this includes diagnosing and resolving technical hardware and software issues involving connectivity, installation, and software inquiries
  • Create Customer loyalty and satisfaction
  • Develop expert knowledge of Tramatix's products, including testing and configuring hardware and software
  • Navigate, update and educate users on the use of the Tramatix portal

Experience/Skills Required

  • Bachelor's degree preferred
  • 2+ years in technical support and 2+ years in a customer service role
  • Experience working with wireless or telecommunication technologies preferred
  • Excellent organizational, written, and oral communication skills
  • Ability to convey technical jargon to a range of audiences, from beginner-level users to developers
  • Advanced Excel skills, including pivot tables, graphs, and Vlookup function
  • Working knowledge of Python, SQL, C# or JavaScript required
  • Basic understanding of how SaaS integrations work and experience troubleshooting in a SaaS environment preferred
  • Ability to read, write and speak English fluently
  • Please note this is not an IT position, preferably a Tier 2 technical support center role that provides contact center support to clients.

Solutions Engineering (Fleet Management) - JID #7

Job Description

Who we are looking for?

Are you an engineer with a passion for business? Does the fast-paced telematics industry excite you? Can you recognize potential commercial opportunities? If so, you might be the newest member of our Solutions Engineering Team. Solutions Engineers use advanced technical knowledge of the Tramatix product suite to pursue sales strategies. They work closely with large fleets to develop user-friendly products that fulfill our customers' complex needs. Solutions Engineers must be innovative, articulate, and resilient. Why not apply today?

What are the details of this position?

In Solutions Engineering, you will become familiar with all Tramatix product suite areas and contribute to pre-sales opportunities at all technical levels. You will be engaged from the start of exciting new opportunities and challenges to expand Tramatix's footprint in the telematics industry. Day to day, you will be responsible for assisting the Tramatix Sales Team in technical account management roles, supporting product pilots, and managing special strategic projects as required. You will leverage your knowledge in all aspects of the Tramatix product suite to devise and build solutions to exceed end-user expectations. This role will also support requests for big data initiatives, including ensuring open communication with the Data & Analytics Team. To be successful in this position, you will be a strong multi-tasker with excellent leadership and time management skills. This position involves travel to on-site locations to provide in-person support to Customers where necessary. You will work alongside the Sales, Software Development, Embedded Systems, Engineering Support, Business Intelligence, and Partner Account Management teams.

Duties and Tasks of this Position

  • Maintain documentation for all on-going projects and tasks
  • Learn and maintain technical knowledge of the Tramatix ecosystem
  • Act as the main point of contact for strategic key accounts
  • Provide project management assistance to key Customer and Resellers
  • Support specific key accounts as a technical expert for current and future endeavors
  • Provide Professional Services where appropriate, including pre-sales, consulting, and support
  • Provide Customer support by advocating and steering assistance through internal channels
  • Work with the strategic account manager to understand the impact of new features, changes in the Tramatix system on the account before launch
  • Liaise with the PMO team to share ideas and align on Tramatix project best practices

Experience/Skills Required

  • Bachelor's degree in Engineering, Computer Science or related
  • 2+ years of experience in a technical sales or account management position
  • Strong aptitude for understanding technical and business requirements
  • Excellent oral and written communication skills and interpersonal skills
  • Advanced knowledge of Microsoft Excel
  • Experience with OBD or SAE vehicle standards highly valued
  • Technical knowledge using SQL, C#, JavaScript, or Google BigQuery

Learning Experience Designer - JID #8

Job Description

Who are we looking for?

Tramatix is seeking a Learning Experience Designer to assess, design, develop, and maintain business-critical learning programs. If you love technology, have a strong passion for learning and development, and are keen to join a technology leader - we would love to hear from you!

What are the details of this position?

his position will create and continuously improve learning programs (e-learning, videos, just-in-time performance support development, ILT) and will evaluate solutions for freshness, quality, business impact, and scalability. The position will report to business leaders monthly on programs, including delivered projects, success metrics, work in progress, and new requests.

Duties and Tasks/Essential Functions

  • Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.
  • Develop and manages business programs.
  • Review the program for effectiveness, considering industry trends to recommend enhancements as required.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provide advice and guidance to an assigned business group on design challenges, assess performance gaps, and recommend solutions to leaders on principles, programs, approaches, and mediums.
  • Design and develop solutions that help advance human performance and drive business impact with a customer focus mindset.
  • Conduct design analysis, scope project objectives, and analyze target audience expectations.
  • Define learning objectives, describe tasks and activities, estimate resource requirements, and create a detailed design structure.
  • Write storyboards, and edit learning and performance support interventions.
  • Ensure learning solutions are instructional sound and developed on time, within scope.
  • Maintain an external network to understand the competitive landscape and keep abreast of industry developments and new technology solutions and trends.
  • Participate in the management of vendor relationships.
  • Network with industry contacts to gather and identify competitive insights and best practices.
  • Influence decisions being made to incorporate more innovative ways of learning experience design for customer service associates.
  • Create instructional materials that transform technical information into professionally written, engaging instruction for call center associates.
  • Partner with operations and program leaders to align our learning programs with the expected business outcomes.
  • Optimize the use of learning technologies that help us scale.
  • Embed data collection, and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Learning Experience Lead.
  • Communicate progress and opportunities through daily huddles and monthly business reviews.

Experience/Skills Required

  • 5-8 years of experience in corporate learning and onboarding
  • 2+ years of experience with current learning technologies in a large corporate environment
  • 2+ years of experience working with Articulate Storyline, Camtasia, Adobe Illustrator, Audacity, and Google Suite.
  • 3 years of experience developing interactive web-based courses using rapid e-learning authoring tools, preferably Articulate Storyline
  • Current and relevant knowledge of design processes, learning styles, and multilevel instructional techniques
  • Experience creating robust system simulations
  • Experience in preparing and troubleshooting SCORM/AICC compliant e-learning packages, and working knowledge of SCORM and AICC standards
  • Proficiency with graphic design and multimedia software, preferably Adobe software (Illustrator, Photoshop, Premier, Animate, Muse) and GoAnimate
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides)
  • Experience with responsive web design, mobile learning, and mobile application development is an asset
  • Strong understanding of the fundamentals of graphic design
  • Expertise in user interface design for e-learning course development
  • Experience developing and editing eLearning courses using HTML templates.

Learning Video Specialist - JID #9

Job Description

Who we are looking for?

We are always looking for exceptional talent who can contribute to our growth and deliver results! Tramatix is seeking a Learning Video Specialist who will manage, coordinate, and create content for all incoming video development requests for the Learning Design Team. If you love technology, manage deadlines, are well organized, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position?

The Learning Video Specialist is responsible for regular updates of written content (grammar, edits, logic, the flow of content, learning objectives, eLearning content, scripts, storyboards, etc.) pertaining to learning materials and translates complicated and technical jargon into easy to understand format for adult learners. This position is responsible for updating learning video content regularly (record, edit, localize). You will need to work closely with the Content Team, Learning Design, and other internal stakeholders.

Duties and Tasks/Essential Functions

  • Review, edit, create and rewrite training-related documents (presentation decks, video scripts, storyboards, knowledge assessments, closed captioning, curriculum, etc.) and transcripts from various media as needed for regular updates.
  • Collaborate with other departments and subject matter experts (SMEs) to validate updates to the learning content (e.g., customer success, reseller enablement, new hire, departmental training).
  • Create and maintain a comprehensive list of Standard Operating Procedures (SOPs) directly related to this role with a minimum of a biannual review/sign off.
  • Translate complex and technical information into an intuitive and straightforward format that is easy to digest, requiring fewer instructions and increased comprehension.
  • Work closely with the localization team to ensure the English version is current, up to date and receive a sign off from the SMEs before translation.
  • Standardize Learning Design material across various media (decks, documents) according to current templates, branding standards, and style guidelines.
  • Recommend new tools, support materials, and learning opportunities for the Learning Design Team at a minimum of a biannual basis.
  • Develop a cohesive video production schedule(s).
  • Manage all incoming video development requests for updates.
  • The main point of contact on the team for all learning material updates.
  • Collaborate with internal teams to outsource video development work that requires professional development to Tramatix approved video production agencies.
  • Gather and report on results/analytics where applicable.
  • Keep up with trends in visual and video design.
  • Maintain a centralized document repository for all updated learning materials.
  • Continuously discover and implement new editing technologies and the industry's best practices to maximize efficiency.

Experience/Skills Required

  • 3-5 years of experience in video editing, Instructional Writing, Technical Writing, or a similar role.
  • Post-Secondary Degree/Diploma Specialization in Technical Communications, Communications, English, Journalism or a related field.
  • Strong working knowledge of Camtasia and Adobe Premiere/After Effects.
  • Written and verbal communication in English is an asset.
  • Experience creating and editing how-to training videos.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Experience developing and enforcing style guidelines.
  • Able to work well under pressure and respond to fast-changing priorities and deadlines.
  • High accuracy and meticulous attention to detail.

Business Systems Administrator - JID #10

Job Description

Who we are?

Tramatix is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed and increase our communities' safety and sustainability.

Tramatix is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Tramatix's open platform and Marketplace offer hundreds of third-party solution options, allowing both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Tramatix leverages data analytics and machine learning to improve productivity, optimize fleets by reducing fuel consumption, enhance driver safety, and achieve robust compliance with regulatory changes.

Our team is growing, and we're looking for people who follow their passion, think differently, and want to make an impact. Join us for a fulfilling career with opportunities to innovate, great benefits, and a fun and inclusive work culture. Reach your full potential with Tramatix. To see what it's like to be a Tramatixer.

What are the details of this position?

The Systems Administrator is responsible for the overall administration and support for all Business Systems. They must understand how a CRM or ERP should and can be utilized across the organization. They must have skills using online technology and a willingness to learn different systems. They will be the first point of contact for all users.

Duties and Tasks/Essential Functions

  • Assist in new users' setup by adding them to all applicable business systems with the appropriate permissions in conjunction with the company onboarding process.
  • Perform regular system usage audits for all applicable business systems.
  • Monitor data quality and data migrations.
  • Provide first-level support, including issue identification and resolution/escalation to all end users.
  • Participate in providing solutions and on-going support to business systems users.
  • Assist in the implementation of enhanced functionality as new needs and use cases arise.
  • Manage operational requests and troubleshoot issues.
  • Test new functionality, customization, or enhancements.
  • Pre & Post-deployment support, which includes: Assistance to facilitate testing.
  • Follow up deployment tasks if issues are discovered.
  • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments, and Production go-live for each major solution and the associated boundary applications for the implementation phase.
  • Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.

Experience/Skills Required

  • Bachelor's Degree in Computer Science, Software Engineering, Information Management, or equivalent in-field experience.
  • Administrator Experience with any of the following systems is a plus: InContact Contact Center, Salesforce, Microsoft Dynamics, Jira.
  • Minimum of two years' experience with a CRM.
  • Advanced skills in Google related products is a plus.
  • Strong written, oral communication, and presentation skills.

Business Development Manager - JID #11

Job Description

Who are we looking for?

The Business Development Manager is responsible for developing new business relationships, providing vision for sales strategies and the associated execution plan. This position will focus efforts on a specific region/platform/business to drive sustainable financial growth and develop strong relationships with customers.

This will be a remote role with travel.

Duties and Responsibilities

  • Prospect, research, identify, and hunt new business opportunities for assigned markets.
  • Create, evaluate, and implement strategic business plans to grow and develop opportunities within the assigned market.
  • Initiate, lead, and manage the end-to-end process as the subject matter expert (SME) to build, qualify, and establish cooperative contracts for Tramatix's sales channels to execute against.
  • Devise and deploy all business development goals and objectives pertaining to the assigned market, including preparing sales targets and budgets.
  • Monitor and update business development activity within associated tools and maintain a pipeline of activity by developing partners, contracts, and resellers.
  • Through outbound market research and analysis, target new Partners that fill a need, market segment, or a price point that align with the vision and mission.
  • Use knowledge of the market and competitors to identify and develop Tramatix's unique selling propositions and differentiators.
  • Provide expert leadership and guidance as SME:
  • Develop a deep knowledge base of the industry and maintain top-of-mind awareness of trends and shifts.
  • Stay informed on the current competitive landscape in the category, including leaders and startups.
  • Attend trade shows and speak at conferences to build relationships, brand presence, and thought leadership and identify potential new business opportunities.
  • Be available to Partner Account Managers (PAMs) & Resellers to educate and share knowledge as SME.
  • Develop marketing initiatives to develop brand awareness and Tramatix offerings for the assigned market.
  • Provide input on new business opportunities, competitive analysis, market trends, and business environment.
  • Collaborate with leadership to develop short and long-term strategic plans.
  • Support Tramatix global strategic initiatives.

Qualifications and Skills

  • 5-8 years of experience in sales, business development, or a similar role.
  • Proven track record in developing new sales and accounts.
  • Experience in the telematics industry.
  • Strong aptitude for understanding technical and business requirements. Able to anticipate and understand customer's needs and provide viable solutions.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.
  • Strong project management skills, identifying needs, developing effective solutions, and managing projects through to completion.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Strong time management skills, an effective multi-tasker.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.
  • Entrepreneurial mindset and comfortable in a flat organization.

Accounts Receivable Specialist - JID #12

Job Description

Who are we looking for?

We are always looking for exceptional talent who can contribute to our growth and deliver results! Tramatix is seeking an Accounts Receivable Specialist who is fluent in English (written and verbal), who will be the customer liaison for order, invoicing, and billing inquiries. If you love technology, enjoy working in a team, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position?

Tramatix is looking to complement our finance team with a motivated individual who thrives in our dynamic, fast-paced environment. As a bilingual Accounts Receivable Specialist, you will be interfacing directly with our clients, both on the phone and via email. You will be responsible for tracking and resolving outstanding payment issues, sending invoices to customers daily, reviewing and processing credit memos, and reconciling receivable balances.

Duties and Tasks/Essential Functions

  • Process incoming files concerning billing and invoicing.
  • Post payments to invoices.
  • Produce monthly billing on time and accurately, ensure that past due invoices are collected, and clear accounts.
  • Maintain accounting ledgers as required.
  • Handle the processing of returned or rejected orders.
  • Prepare RMA shipment paperwork and credits accordingly.
  • Receive AR payments and entering receipts for all customer accounts.
  • Monitor customer portals to ensure invoices and purchase orders are accepted promptly.
  • Audit ledgers to ensure they contain the correct information, such as billing addresses and invoice numbers.
  • Maintain accurate records of all billing activities.
  • Track checks request, reimbursable expenses, and unbilled expenses.
  • Customer liaison for invoicing, billing, activations, terminations, support tickets, and order inquiries for assigned accounts.
  • Support Tramatix global strategic initiatives.

Experience/Skills Required

  • 1-3 years' experience in Accounts Receivable.
  • Post-Secondary degree/diploma with specialization in Accounting, Finance, Administration, or a related field.
  • Knowledge of Microsoft Dynamics 365 an asset.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • Excellent English and Arabic (verbal and written) communication skills.
  • Technical competence using software programs, including but not limited to; Google Suite for business (Sheets, Docs, Slides) and Excel.
  • Strong team-player with the ability to engage with all levels of the organization.
  • Entrepreneurial mindset and comfortable in a flat organization.